[Remote] Helpdesk Agent - US Remote

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider, and they are seeking a Helpdesk Agent to join their team. This remote role involves diagnosing and troubleshooting Level 1 technical issues, providing support to users, and maintaining user documentation.

Responsibilities

• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals
• Answers the help desk line and responds to users’ requests regarding computer systems
• Acknowledges receipt of all user requests within defined service levels
• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information
• Maintains user information and documentation
• End user support-Service Now-Ticket Creation
• End user support-Application Support-ITSM-Incident, Request and Change

Skills

• 1+ year in a customer service role
• Call center experience
• IT Proficiency
• Experience with end user support
• Knowledge of Windows operating system
• Experience with network connectivity troubleshooting, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
• History of excellent attendance and customer service skills
• Must Live in Continental United States
• This remote role is for an overnight shift working between the hours of 6pm – 6am CT

Benefits

• Company benefits including medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits
• NTT DATA will provide a computer and headset for remote work

Company Overview