[Remote] Collections Specialist (Account Servicing Specialist I - Bilingual)

Note: The job is a remote job and is open to candidates in USA. Foundation Finance Company is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. The Account Servicing Specialist I is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency
• Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions
• Research delinquent accounts to determine best course of resolution actions
• Processes over the phone payments, including credit card transactions
• Provides relief options to customers encountering hardships in accordance with company policies and practices
• Utilize company resources to achieve one-call resolutions
• Proficiently relay information to customers relating to interest, statements, and other account questions
• Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls
• Assists with in-office and administrative tasks as needed
• Other duties as assigned by management

Skills

• Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience
• Strong computer skills including Word, Excel, Internet, email
• Professional phone presence and excellent verbal and written communication skills
• Strong persuasion and negotiation skills
• Able to handle stressful conversations with tact and diplomacy to yield the desired results
• Strong typing skills
• Strong attention to detail
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks

Benefits

• Employment status (full-time or part-time) may affect eligibility for certain benefits.
• Some benefits become available only after a specified period of employment.
• Eligibility, coverage details, and enrollment processes will be provided during the onboarding process.

Company Overview