Office Assistant 2 (Customer Service) (NY HELPS)

The New York State Office of Mental Health is seeking an Office Assistant 2 (Customer Service) to support the Division of Shelter Oversight and Compliance. The role involves answering inquiries, handling complaint calls, assisting with reports and communications, and managing data entry tasks.

Responsibilities

• Answer main Division of Shelter Oversight and Compliance (DSOC) phone line. Respond to inquiries regarding DSOC rules and regulations
• Receive complaint/grievance calls, and either resolve the issue or transfer the call to the appropriate person/area for next level handling
• Assist with typing inspection reports, addendums, and monthly reports
• Respond to written communications from the public requesting information
• Assist with issuing Operational Certificates for certified homeless shelters
• Assist with setting up interviews, conference calls, meetings and other similar interactions
• Enter data into a shared tracking data base
• Fax/Copy/Scan materials as needed
• Enter data into SMS

Skills

• Candidates must be legally authorized to work in the United States
• Your resume must indicate how you meet the minimum qualifications for this position
• Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications
• One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public
• To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above
• Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title
• Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986
• Candidates with 55b/c eligibility are encouraged to apply
• Information about the 55b/c program can be found here: https://www.cs.ny.gov/rp55/
• Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/

Benefits

• Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.

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