[Remote] Digital Operations Representative (Bilingual)

Note: The job is a remote job and is open to candidates in USA. Attain Finance, under the Heights Finance brand, is seeking a Digital Operations Representative to enhance their digital customer experience. This role involves delivering exceptional service, managing customer interactions, and driving sales growth while ensuring compliance with regulatory guidelines.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets

Skills

• Spanish fluency required (bilingual English/Spanish)
• High School diploma or equivalent required
• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction
• Sales Mindset: Confidence in promoting products and services that meet customer needs
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges
• Adaptability: Willingness to learn new systems and processes in a dynamic environment
• Team Player: A collaborative spirit with a desire to contribute to team success
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required
• College coursework or degree is a plus

Benefits

• Paid Time Off
• Medical
• Dental
• Vision and other voluntary coverages
• 401(K) program with company match, 30 days post hire, starting on the 1st of the month
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program

Company Overview