[Remote] Clinical Application Support Analyst

Note: The job is a remote job and is open to candidates in USA. GuideIT is a US-based technology services company focused on providing value through technology alignment and optimization. They are seeking a Clinical Application Support Analyst to serve as the point-of-contact for Customer's end users, providing support for clinical applications and ensuring high-quality service delivery.

Responsibilities

• Act as an eCW Analyst on assigned Customer EHR department team
• Participate in any required Customer and GuideIT meetings
• Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
• Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• Complete assigned incidents, requests, and projects related to the eCW and related systems
• Assist in creating, updating, and resolving issues with eCW vendor
• Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
• Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
• Other duties as assigned

Skills

• Thorough understanding of eCW and related 3rd Party Vendors applications
• 3+ years of experience with implementation and/or support of eCW
• Ability to engage with customer team members at all levels (staff level to management)
• Understands, promotes, and demonstrates customer processes and procedures
• Aptitude for high productivity and efficiency
• Strong communication and interpersonal skills
• Bachelor's Degree
• Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

Benefits

• Competitive pay
• Performance-based bonuses
• 401K
• Health, dental and vision insurance coverage
• Paid holidays
• Paid time off

Company Overview