[Remote] Director, Clinical Delivery Strategy

Note: The job is a remote job and is open to candidates in USA. Care Access is working to make the future of health better for all. The Director, Clinical Delivery Strategy is a senior strategic and operational leader responsible for driving improvements across Clinical Delivery teams, identifying high-impact opportunities, and leading complex change initiatives to enhance efficiency and quality in clinical operations.

Responsibilities

• Lead the Clinical Delivery strategy agenda for referral and funnel performance improvement
• Assess the end-to-end study funnel, including referral intake, outreach, scheduling, conversion, handoffs, and downstream operational performance
• Identify points of leakage, delay, variation, or friction and prioritize opportunities to improve referral conversion, patient progression, speed to contact, and overall throughput
• Partner with Data and Analytics to define the right KPIs, reporting, and performance review cadence needed to monitor operational health and measure initiative impact
• Translate insights into clear business cases, action plans, and measurable improvement initiatives
• Partner closely with leadership to assess current‑state operating models, identifying opportunities to improve scale, consistency, throughput, and quality
• Support the evolution of staffing solutions as an enterprise backbone by strengthening referral management, centralized clinical workflows, cross‑study coordination, and operational governance
• Help define and refine how work flows between decentralized teams, sites, and sponsors to clarify ownership, handoffs, escalation paths, and service expectations
• Translate Clinical Delivery strategy into clear, sequenced initiatives that improve execution across teams rather than treating strategy as detached analysis
• Lead structured process reviews to identify inefficiencies, bottlenecks, handoff failures, duplication of effort, and inconsistent execution
• Design future-state workflows that improve efficiency, scalability, quality, and team experience while maintaining alignment with patient and study needs
• Challenge conventional ways of working and bring a continuous-improvement mindset to operational design
• Own a portfolio of strategic and operational initiatives from discovery through launch and stabilization
• Define scope, milestones, owners, dependencies, success metrics, risks, and governance for key Clinical Delivery initiatives
• Drive cross-functional execution and maintain accountability across stakeholders, ensuring work progresses on time and in line with business objectives
• Prepare materials and recommendations for senior leaders to support decision-making, prioritization, and resource alignment
• Monitor initiative performance against hypotheses, adjusting approach as needed based on data and frontline feedback
• Help upskill the Member Services team and other Clinical Delivery stakeholders by identifying capability gaps and operational development needs
• Partner with frontline leaders to ensure training translates into durable behavior change and measurable operational improvement

Skills

• Strong strategic thinking with the ability to connect business priorities to operational execution
• Demonstrated ability to lead complex, cross-functional initiatives from problem definition through implementation
• Deep program and project management capability, including planning, risk management, stakeholder alignment, and execution tracking
• Strong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendations
• Experience assessing workflows and designing scalable operational processes in dynamic environments
• Excellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teams
• High level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunities
• Strong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forums
• Experience creating executive-ready presentations, project materials, and operating updates
• High level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platforms
• Bachelor's degree required
• 8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions
• 3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholders
• Equivalent combinations of education and experience may be considered
• Experience in strategy and operations, business operations, operational excellence, consulting, program management, or a related function
• Experience working in clinical trials, life sciences, healthcare operations, patient recruitment, or related service-based operating models
• Strong understanding of call center, member services, patient access, referral management, patient recruitment, and/or clinical research operations
• Experience with technology-enabled operational change, including workflow tools, automation, or AI-supported solutions, is strongly preferred

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Company Overview