Customer Service Account Associate - Salem, OR

T-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. They are seeking a Customer Service Account Associate to manage customer relationships, resolve inquiries proactively, and deliver exceptional customer experiences while contributing to team productivity and quality standards.

Responsibilities

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction
• Provide proactive and timely resolutions for customer inquiries and concerns
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
• Meet department productivity and quality standards
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile

Skills

• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• 401(k)
• Annual stock grant
• Employee stock purchase plan
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Company Overview