IT Application Support Analyst I
Northwest Energy Efficiency Alliance (NEEA) is seeking an IT Application Support Analyst I to support and develop effective solutions for their enterprise systems. The role involves providing technical support for Microsoft applications, troubleshooting issues, training staff, and participating in various IT activities.
Responsibilities
- Provides technical product support to staff
- Troubleshoots problems, identifies solutions, and resolves technical issues identified
- Provide formal and ad-hoc instruction and orientation for new staff members as needed and in the resolution of supporting staff
- Monitor, manage and perform maintenance activities
- Design and deploy new SharePoint sites, Power Automate workflows and Teams setup
- Develop effective user-level job-aid and technical reference documentation
- Help implement, monitor, and enforce IT-related processes, procedures, and practices
- Assist with other IT activities on an as needed and/or backup basis
- Participate in IT budgeting process by providing costs and estimates for future IT needs
- Perform other duties which may be necessary or desirable to support the organization’s success
- This position is expected to work effectively with all NEEA staff as well as various external contractors
Skills
- Strong customer service skills
- Effective task management skills
- Organization skills
- Time management skills
- Ability to meet with NEEA staff to identify needs
- Ability to document requirements
- Ability to develop solutions
- Ability to configure, test, and deploy solutions
- Ability to train and coach NEEA staff on system capabilities
- Eligibility to work in the US
- Ability to work at least 2 days per week onsite at NEEA's office location
Company Overview
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