[Remote] Sales Operations & CRM Manager

Note: The job is a remote job and is open to candidates in USA. Project Worldwide is seeking a Sales Operations & CRM Manager to support their Marketing Operations Department. This hybrid role combines CRM administration with strategic research to enhance the sales pipeline and improve lead generation quality.

Responsibilities

• Support the Director of Marketing Operations holistically across Salesforce implementations in each of the Project Agencies
• Routine administration, data validation, reports, metrics, and maintenance of instructional resources
• Platform development, feature updates, reports, and automation to improve efficiency
• Enable and optimize existing and new AI features with Salesforce and other Salesforce products (Slack, Tableau)
• Manage, maintain, and optimize the Salesforce CRM platform
• Ensure data accuracy, hygiene, and consistency across all records
• Automate workflows to improve sales team productivity
• Support users with training, troubleshooting, and best practices
• Identify opportunities for cross-selling and provide reports to relevant agencies on the opportunity(ies)
• Ensure wins and losses are being communicated across the network when relevant
• Conduct and refine AI-powered in-depth research on leads generated by external agencies and global offices
• Enrich new logo opportunities using AI and human intelligence (company profiling, decision-makers, financials, market presence)
• Build structured intelligence reports to support sales outreach
• Collaborate with regional teams to refine lead quality and targeting

Skills

• 5-7 years of experience in Salesforce administration and sales operations
• Strong research and analytical skills, with experience in B2B lead qualification
• Familiarity with global markets and industry intelligence tools
• Excellent communication and stakeholder management skills
• Ability to work cross-functionally with sales, marketing, and external partners
• AI fluency

Company Overview