[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Steer Health is an AI-native healthcare engagement platform serving numerous organizations and patients. They are seeking a Customer Success Associate to support customer onboarding, relationship management, and healthcare operations while contributing to the growth and success of the company's platform.

Responsibilities

• Support sales hand-off, customer onboarding and implementation activities
• Help customers adopt and maximize value from Steer’s platform
• Monitor customer requests and ensure timely follow-up
• Coordinate across Customer Success, Product and Engineering teams
• Document customer feedback and identify trends
• Assist with customer training and education initiatives
• Help maintain customer health metrics and reporting
• Participate in customer meetings and learn account management best practices
• Identify opportunities to improve customer experience and internal processes
• Jump in wherever needed, because startup life requires flexibility and teamwork

Skills

• 1-3 years of professional experience OR equivalent healthcare experience
• Strong communication skills and professional presence
• Exceptional curiosity and willingness to learn
• Highly organized with strong attention to detail
• Comfortable working in ambiguity and adapting to changing priorities
• Self-starter who takes initiative without waiting for detailed instructions
• Excited about startups, AI technology and building processes as you go
• Experience working in a healthcare setting such as hospital systems, medical practices or clinics
• Experience working for a healthcare technology company
• Experience with AI, voice agent, or patient engagement platform implementations
• Customer-facing experience
• Startup experience
• Project coordination or implementation experience

Benefits

• Full benefits package (medical, dental, vision)
• High-autonomy environment with direct access to executive leadership
• Structured operating cadence with clear goals, metrics, and career growth targets
• Flexible PTOs and Company Fixed Holidays
• Direct mentorship from senior Customer Success leadership
• Clear path to Customer Success Manager or Account Manager
• Exposure to healthcare AI and emerging technologies
• Opportunity to help shape processes and influence company growth
• Fast learning environment with meaningful responsibility from day one
• Work with a team passionate about improving healthcare experiences

Company Overview