[Remote] Account Manager, Enterprise

Note: The job is a remote job and is open to candidates in USA. Legal.io is building the leading enterprise marketplace for legal talent, and they are seeking an Account Manager, Enterprise to co-own and grow a portfolio of their largest and most strategic client relationships. The role involves driving retention, expansion, and long-term strategic value across a defined book of enterprise accounts while acting as a trusted advisor to legal department leadership and hiring managers.

Responsibilities

• Own and grow a portfolio of Legal.io’s largest enterprise accounts
• Develop deep relationships with key stakeholders, including legal operations and counsel personas
• Support quarterly business reviews and strategic account planning sessions
• Drive client adoption of Legal.io’s marketplace and data products to ensure measurable ROI
• Identify and execute upsell and cross-sell opportunities, achieving quarterly and annual expansion targets
• Monitor and proactively manage account health metrics including retention, churn risk, usage, and revenue growth
• Partner closely with Enterprise Sales, Talent, Product, and Operations teams to deliver a seamless client experience
• Capture structured client feedback and translate insights into product and process improvements

Skills

• 3+ years of experience in enterprise account management, client success, or business development within a SaaS, marketplace, or legal services environment
• Demonstrated success managing complex enterprise accounts with responsibility for revenue retention and expansion
• Experience working with in-house legal departments or strong familiarity with the legal industry
• Comfortable engaging executive stakeholders and navigating multi-threaded buying organizations
• Highly analytical and metrics-driven, with experience using CRM systems such as Salesforce and tools like Apollo and Clay
• Able to operate independently in a fast-paced, high-growth startup environment

Benefits

• Competitive base compensation plus performance-based bonus
• Equity participation
• Full medical, dental, and vision coverage (with dependent options)
• Paid parental leave
• Unlimited PTO
• Remote-friendly work environment with home office stipend

Company Overview