[Remote] Senior Content Designer - US Travel Domain

Note: The job is a remote job and is open to candidates in USA. Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies. As a Senior Content Designer embedded in the US Travel business, you will own the end-to-end user journey across major travel partners, influencing product direction and developing a clear content strategy to enhance customer experiences.

Responsibilities

• Own the end-to-end content experience across the US Travel product lifecycle (offer → purchase → policy → service → claims → communications)
• Act as a strategic partner to Product Managers, Designers and Engineers, influencing product direction — not just wording
• Develop and execute a clear content strategy aligned to business goals, conversion, retention and trust
• Design product flows, information architecture, interface language, product naming and communication frameworks
• Plan and run research (interviews, usability testing, discovery studies, workshops, surveys) and synthesize findings into product recommendations
• Use analytics, experimentation and A/B testing to evaluate and improve product performance
• Navigate regulated insurance requirements while maintaining clarity and customer understanding
• Create scalable content patterns and frameworks that work across multiple travel partners and markets
• Confidently present and defend recommendations to internal stakeholders and external partners
• Collaborate from discovery through launch with Product, Engineering, Legal, Compliance, Localization and Data teams
• Produce and maintain artifacts in Figma, including flows, prototypes and content structures
• Audit existing journeys and proactively identify improvements — without waiting for tickets

Skills

• 5+ years of experience in Content Design, within a multidisciplinary product organisation
• Experience operating as a strategic partner (not a production copywriter)
• Demonstrated ownership of complex, end-to-end user journeys
• Strong portfolio showing content strategy, service design thinking and measurable business impact
• Experience in a regulated or complex domain (fintech, banking, payments, health, insurance, or similar)
• Proven ability to independently plan and conduct user research and translate findings into product decisions
• Experience influencing senior stakeholders and navigating strong opinions
• Experience using data and experimentation to drive improvements
• Proficiency in Figma (including flows and lightweight prototyping)
• Ability to onboard quickly, operate autonomously and make decisions with incomplete information
• Thinks like a product owner, not a task-taker
• Highly proactive and comfortable identifying problems before they are assigned
• Confident communicator who can challenge decisions constructively
• Able to move quickly, pivot and prioritize in a fast-moving environment
• Comfortable working directly with external partners
• Strong judgement in balancing regulation, business goals and customer understanding
• Comfortable making decisions and taking accountability
• Curious, pragmatic and outcome-focused
• Builds trust quickly and becomes a relied-upon team member
• Clear, structured thinker who connects user needs to business outcomes
• Experience in travel technology or marketplaces is highly beneficial

Benefits

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!

Company Overview