[Remote] Program Manager, AMER Professional Services PMO

Note: The job is a remote job and is open to candidates in USA. Nutanix is a dynamic organization dedicated to delivering exceptional service and solutions in the Professional Services domain. The Program Manager will play a pivotal role in managing complex customer environments and driving business transformation and migration efforts for enterprise clients.

Responsibilities

• Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
• Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements
• Coordinate and drive sub projects and work streams inclusive of their interdependencies
• Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams
• Develop detailed integrated project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitoring and tracking progress with project plans
• Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques
• Anticipate and proactively resolve challenges to program budget and timeline
• Measure program performance using appropriate tools and techniques
• Manage and track program issues, actions and risks accordingly
• Communicating progress both internally and externally
• Managing the relationship with the client and all internal and external stakeholders
• Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward
• Develop client program status reports and distribute on regular intervals
• Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurable within system of record
• Create and maintain comprehensive program documentation
• Collaborate with project managers worldwide to improve PM efficiency
• Foster relationships with clients enabling future account sales
• Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership
• Manage Customer satisfaction by ensuring world class project delivery
• Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed
• Provide Nutanix PS Consulting large program and project opportunity pre-sales support including, but not limited to, determining the appropriate PMO roles and level of effort (LOE) required to deliver the scope successfully, identifying and addressing key risks, and managing and communicating effective throughout the pre-sales support process

Skills

• A minimum of 8 years of experience in a Program Management role in a professional services organization
• Deep experience with managing complex programs comprised of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
• Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills
• Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them
• Ability to align the deliverables (outputs) to the program's outcome
• Excellent written and verbal communication skills in English
• Proven ability to problem solve and be dynamic in complex situations
• Self-starter with intense drive for improvement and delivering results
• Strong working knowledge of Microsoft Office and Project planning tools
• Proficient with Agile project management
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience (including partners)
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
• Experience managing multiple programs, projects, and clients in parallel is required
• Ability to adopt new processes and tools
• PMP required
• Working knowledge with tools like NetSuite and Salesforce a plus
• PgMP preferred

Benefits

• Sign-on bonus
• Restricted stock units
• Discretionary awards
• A full range of medical benefits
• Financial benefits
• Other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)
• Remote working environment
• Hybrid work arrangement with onsite work minimum of 3 days per week in certain locations
• Up to 30% travel
• Workplace flexibility

Company Overview

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