[Remote] Presales Solution Architect - Amazon Connect

Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a company focused on enhancing customer experiences through technology. They are seeking a Presales Solution Architect to serve as a technical expert in AWS and Amazon Connect, working closely with clients to develop innovative solutions that meet their business goals.

Responsibilities

• Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers
• Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution
• Design innovative solutions based on customer needs, requirements, and input that incorporate
• Lead technical discovery with customers during the sales cycle
• Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience
• Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning
• Develop Presentations, Proposals, and Workshops based on customer need
• Educate customers, partners, and peers on the value and benefits of AWS
• Create Statements of Work that will implement the vision of the customer
• Lead Workshops with Customers and Prospects on AWS
• Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders
• Contribute to and leverage TTEC’s Solution Frameworks
• Provide support for RFP Response
• Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio
• Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

Skills

• 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)
• 3+ years of expertise in Amazon Connect and AWS
• 7+ years of experience in information technology or application development
• Relevant Certifications or Accreditations in AWS
• Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
• Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences
• Experience working with Customers and Partners
• Ability to travel up to 30% for Customer and Partner meetings

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off.

Company Overview

Company H1B Sponsorship