[Remote] Director, Operations Learning Process Enablement

Note: The job is a remote job and is open to candidates in USA. Mindlance is seeking a Director of Operations Learning Process Enablement to lead the strategy for high-impact learning solutions. This role focuses on bridging instructional design, systems implementation, and operational effectiveness, ensuring learning initiatives align with business goals and foster engagement through learning-centered design.

Responsibilities

• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency
• Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams
• Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems
• Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals
• Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs
• Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals
• Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams
• Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates
• Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch
• Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements
• Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects

Skills

• Ability to lead cross-functional teams and translate business processes into actionable workflows and enablement plans
• Excellent written and verbal communication, stakeholder facilitation, and change management skills
• Learning operations, process management, program enablement, or project management within a matrixed organization
• Strategic thinker with the ability to balance big-picture planning with tactical execution
• Track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)
• 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization
• Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)
• Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans
• Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project)
• Knowledgeable in content authoring tools with AI integrations and review processes
• Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills
• Strategic thinker with the ability to balance big-picture planning with tactical execution
• Proven ability to build relationships and influence others to action
• The ability to travel 4-6 times a year to client's offices or on behalf of client's business
• Authorization to work in the United States

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