[Remote] Director of Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. RxBenefits, Inc. is redefining pharmacy benefits management with a focus on transparency and flexibility. They are seeking a Director of Strategy and Operations to design and operationalize a scalable operating model that supports growth and enhances client experience.

Responsibilities

• Provides strategic support and management of the end-to-end Illuminate Rx operating model, ensuring it is clearly defined, documented, maintained, and scalable
• Translate strategy into practical workflows, governance structures, decision rights, and operating capabilities
• Define how Illuminate Rx is sold, implemented, operated, governed, measured, and supported across internal teams and partners
• Identify operating model gaps, handoff risks, inefficiencies, and decision-making bottlenecks and lead efforts to resolve them
• Partner with Sales and Account Management to ensure the operating model supports growth, client expansion, and broker engagement
• Develop scalable tools, playbooks, and processes that enable teams to explain, sell, implement, and manage Illuminate Rx
• Translate complex operating concepts into clear, practical guidance for client-facing and internal teams
• Lead operating model design for external solution partner integrations and service delivery
• Define partner onboarding standards, operating expectations, escalation paths, performance metrics, and governance routines
• Partner with Legal, Finance, Compliance, and Operations to ensure partner relationships are scalable and well-controlled
• Monitor partner performance and drive continuous improvement across service, cost, and client experience
• Develop and maintain Illuminate Rx policies, procedures, playbooks, and operating documentation
• Clarify roles, responsibilities, decision rights, escalation paths, and control expectations
• Support a strong control environment by partnering with Legal, Compliance, Risk, and Finance
• Serve as an internal subject matter expert on how Illuminate Rx works and how teams should support it
• Define and track key performance indicators for the Illuminate Rx operating model
• Use data and operational insights to identify risks, trends, and improvement opportunities
• Lead initiatives to improve scalability, execution quality, efficiency, and client experience
• Scale what works, eliminate what does not, and continuously strengthen Illuminate Rx’s differentiation

Skills

• Commercialization experience in pharmacy benefits, PBM, healthcare administration, or equivalent practical experience
• 8 or more years of experience in strategy, operations, healthcare, pharmacy benefits, consulting, or business transformation
• Experience designing, implementing, or improving operating models and cross-functional business processes
• Strong understanding of healthcare, pharmacy benefits, PBM operations, or adjacent healthcare services
• Proven ability to lead complex, cross-functional initiatives from concept through execution
• Strong problem-solving skills with the ability to break down ambiguity into clear decisions and actions
• Excellent written and verbal communication skills
• Strong execution discipline and comfort managing multiple priorities
• Demonstrated ability to influence, build trust, and drive accountability across teams
• Experience in PBM, specialty pharmacy, health plan operations, employer benefits, or healthcare consulting
• Experience working in a high-growth or startup-like environment where building from scratch and scaling quickly are required
• Experience with solution partner onboarding, vendor governance, service level management, and performance reporting
• Ability to context shift frequently across strategy, execution, commercial, and operational workstreams without losing effectiveness
• Strong cultural fit with a team that values clarity, fast decision-making, intellectual honesty, and knowing when the right meme can disarm tension, engage a team, or make a hard meeting more human

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