[Remote] Head of Business Systems & Operations

Note: The job is a remote job and is open to candidates in USA. Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections. They are seeking a Head of Business Systems & Operations to own and shape the systems and data architecture that underpin how the business operates, ensuring seamless data flow across various teams and platforms.

Responsibilities

• Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer
• Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams
• Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap
• Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation
• Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains
• Define and enforce master data management and integration standards across all systems
• Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity
• Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed
• Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings
• Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant

Skills

• 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team
• Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them
• Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling
• Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment
• Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed
• Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality
• Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget
• Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact
• People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight
• Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements
• Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring
• Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes
• NetSuite and/or Salesforce certifications
• Experience transitioning systems ownership into a Business Operations function
• Background working in a scaling SaaS business, comfortable operating across time zones and entities

Benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Company Overview