[Remote] Senior Technical Account Manager (TAM)

Note: The job is a remote job and is open to candidates in USA. SafeBreach is a pioneer in proactive cybersecurity, seeking a Senior Technical Account Manager to serve as a trusted advisor to large enterprise customers. In this role, you will manage enterprise relationships, driving value and adoption of the SafeBreach exposure validation platform while collaborating with global teams.

Responsibilities

• Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup
• Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers
• Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication
• Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies
• Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues
• Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience
• Work independently during APAC business hours while maintaining alignment with global teams

Skills

• 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies
• Strong experience with MITRE ATT&CK framework and detection engineering principles
• Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools
• Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV)
• Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption
• Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations
• Clear, confident communicator with the ability to engage both technical teams and executive stakeholders
• Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events
• Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
• Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
• Experience working in a startup or rapidly scaling company environment
• Industry certifications such as CISSP, OSCP, CEH, or similar security credentials

Benefits

• Excellent growth opportunities: Make an impact and advance your career
• Fully remote work and flexible PTO
• Highly competitive salary and equity grants
• Health, dental and vision insurance
• Generous Parental leave
• Monthly phone and internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program

Company Overview