[Remote] Technical Operations Analyst (US Based Remote Working Options Available)

Note: The job is a remote job and is open to candidates in USA. Ametris, formerly ActiGraph, is seeking an entry-level Technical Operations Analyst to support day-to-day technical operations and system reliability. The role involves monitoring systems, triaging technical issues, and improving documentation while providing a growth path toward DevOps and cloud operations.

Responsibilities

• Monitor system dashboards, alerts, tickets, and operational queues
• Assist with initial triage of technical issues and escalate when needed
• Follow documented procedures and runbooks for routine operational tasks
• Help maintain and improve technical documentation, process guides, and support procedures
• Support deployment, release, and environment validation activities under supervision
• Track incidents, follow-ups, action items, and operational requests
• Assist with recurring maintenance, access requests, system checks, and administrative technical workflows
• Participate in incident reviews and help document outcomes, timelines, and next steps
• Learn basic infrastructure, cloud, CI/CD, monitoring, logging, and automation concepts
• Perform low-risk technical tasks under supervision
• Help identify unclear processes, documentation gaps, or repetitive work that could be improved
• Gradually contribute to scripting, automation, and operational process improvements

Skills

• Strong problem-solving ability and willingness to learn
• High reliability, ownership, and follow-through
• Ability to follow technical instructions carefully
• Strong written communication and documentation skills
• Comfort learning new tools, systems, and processes
• Ability to stay calm and organized when troubleshooting issues
• Curiosity about technology, systems, automation, and operations
• Willingness to ask questions, receive feedback, and improve over time
• Strong attention to detail
• Ability to work independently while knowing when to escalate
• Associate degree in Information Technology, Computer Science, Information Systems, Software Engineering, Cybersecurity, or a related technical field; or Equivalent combination of education, technical training, certifications, military experience, and relevant work experience
• Ticketing systems such as Jira, Azure DevOps, ServiceNow, Zendesk, or similar
• Basic command line usage
• Git or source control concepts
• Cloud platforms such as Azure, AWS, or Google Cloud
• CI/CD or deployment pipelines
• YAML, JSON, PowerShell, Bash, Python, or other scripting basics
• Monitoring, logging, or alerting tools
• Technical support, IT operations, release support, infrastructure support, or help desk experience
• Process-driven work in operations, logistics, retail management, food service management, scheduling, or customer support
• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related field

Benefits

• A casual "dress-code" environment
• A family-oriented and collaborative workplace
• Paid time off (including paid time off for your birthday)
• Medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), supplemental insurance options, AND tuition reimbursement

Company Overview