[Remote] SAP Supply Chain Command Center Analyst / Lead

Note: The job is a remote job and is open to candidates in USA. CloudIngest is seeking an SAP Supply Chain Command Center Analyst / Lead to provide operational support for SAP Supply Chain applications. The role involves monitoring systems, resolving incidents, and driving continuous improvement initiatives to ensure operational excellence.

Responsibilities

• Provide 24x7 operational support for SAP Supply Chain applications and integrations
• Monitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructure
• Proactively identify, triage, and resolve incidents (P1–P4) to minimize business impact
• Lead major incident management, war rooms, and stakeholder communications
• Perform root cause analysis and drive problem management activities
• Support releases, deployments, environment readiness, and production validations
• Monitor critical business transactions and escalate operational risks
• Develop SOPs, runbooks, knowledge articles, and operational documentation
• Drive automation, continuous improvement, and operational excellence initiatives
• Prepare operational dashboards, KPI reports, and governance updates

Skills

• SAP ECC MM or SAP ECC OTC (Order-to-Cash)
• SAP Supply Chain processes (Procurement, Inventory, Logistics, Order Management)
• Incident, Problem & Change Management (ITIL)
• Monitoring & Production Support
• Provide 24x7 operational support for SAP Supply Chain applications and integrations
• Monitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructure
• Proactively identify, triage, and resolve incidents (P1–P4) to minimize business impact
• Lead major incident management, war rooms, and stakeholder communications
• Perform root cause analysis and drive problem management activities
• Support releases, deployments, environment readiness, and production validations
• Monitor critical business transactions and escalate operational risks
• Develop SOPs, runbooks, knowledge articles, and operational documentation
• Drive automation, continuous improvement, and operational excellence initiatives
• Prepare operational dashboards, KPI reports, and governance updates
• 8+ years in SAP Production Support, Command Center Operations, or SAP Supply Chain Application Support
• SAP S/4HANA, MM, SD, WM/EWM, PP, TM, APO/IBP
• Supply Chain Management processes
• SAP Solution Manager / Focused Run
• ServiceNow
• Splunk, Dynatrace, AppDynamics, Grafana
• Middleware & Cloud Monitoring
• SQL and Data Analysis
• Incident & Major Incident Management
• Problem & Root Cause Analysis
• Change & Release Management
• Executive Communication
• ITIL Framework Knowledge

Company Overview

Company H1B Sponsorship