[Remote] Ivanti ITSM Systems Administrator

Note: The job is a remote job and is open to candidates in USA. Community Health System is a recognized top employer focused on providing high-quality care through its dedicated teams. They are seeking an Ivanti ITSM Systems Administrator to build, enhance, and maintain their enterprise service management platform, supporting the Internal Service Desk and enterprise support across the organization.

Responsibilities

• Manage and maintain the Ivanti ITSM platform including user management, role assignments, workflows, and system updates
• Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
• Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
• Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption

Skills

• High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
• Bachelor's Degree in Computer Science, Technology, Business, or a related field required
• Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement
• 3+ years of technical experience in application administration, computer programming, and/or database administration required
• Must have experience creating and maintaining Service Requests
• Experience with Ivanti ITSM Systems Administrator
• Work experience in the healthcare industry or a healthcare setting preferred
• Experience with business rules, workflows, scripting, HTML, SQL a plus!

Benefits

• Free Continuing Education and certification
• Tuition reimbursement, education programs and scholarships
• Vacation time starts building on Day 1, and builds with your seniority
• Free money toward retirement with a 403(b) and matching contributions

Company Overview

Company H1B Sponsorship