[Remote] Epic Analyst - Professional Billing

Note: The job is a remote job and is open to candidates in USA. BetterHealth: A Planned Parenthood Partnership is seeking an Epic Analyst - Professional Billing who is responsible for designing, implementing, maintaining, and supporting relevant Epic applications. The role involves collaborating with affiliates to understand their needs and translating them into system configurations within Epic, including key duties such as system configuration, requirements gathering, and troubleshooting.

Responsibilities

• Meeting with operational, administrative, and staff end-users to understand key workflows, affiliate specific requirements and state-specific nuances
• Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software
• Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions
• Translating knowledge of best practice design, build, and testing techniques throughout the implementation and ongoing support phases
• Keeping up to date with latest Epic updates, features and functionalities to ensure optimal system usage
• Participating in project teams to manage Epic upgrades, new module implementations, and system enhancements
• Maintaining regular communication with Epic representatives, including participating in recurring meetings
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones
• Troubleshooting technical issues, resolve user problems, and provide ongoing support for the Epic system
• Acting as the primary support contact for the application’s end‐users
• Identifying issues that arise within applications as well as issues that impact other application teams and working to reach resolution
• Identifying and implementing requested changes to the system

Skills

• Education: Bachelor's Degree or equivalent combination of experience/training
• Experience: Minimum of 1 to 2 years of prior Epic experience
• Current certification in Epic Resolute Professional Billing Administration
• Possesses prior healthcare experience
• Possesses prior Epic experience
• Possesses excellent time management and organizational skills
• Demonstrates adaptability and flexibility with respect to changing end‐user business needs
• Demonstrates a willingness to learn new software and systems
• Conveys information clearly and concisely with project leadership and subject matter experts
• Conveys the ability to gain trust and establish effective relationships with Epic counterparts
• Engages in appropriate communication with peers and leadership
• Seeks, logically examines, and interprets information from various sources to determine a problem's cause and develops a course of action to resolve the problem and to prevent its recurrence
• Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
• Possesses prior experience with Epic Resolute and/or Charge Router
• Possesses certification in Epic Resolute Professional Billing Administration & Epic Resolute Professional Billing Claims and Electronic Remittance Administration
• Possesses prior Planned Parenthood experience
• Possesses prior experience with large data gathering efforts and completing current state assessments and gap analyses of technology
• Demonstrates established project management skills
• Prior experience with Jira and/or project management and issue tracking software

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