[Remote] Account Executive- CX and BPO

Note: The job is a remote job and is open to candidates in USA. Hugo is a next-generation BPO focused on high-complexity, judgment-led workflows. They are seeking a high performing Account Executive to drive new customer acquisition for their CX and BPO services, targeting mid-market and hypergrowth companies in the United States market.

Responsibilities

• Own net new revenue generation for Hugo’s CX and BPO services in the United States market
• Build and execute outbound account strategies targeting mid market and hypergrowth companies
• Develop and manage a strong pipeline of qualified opportunities through outbound sales activity
• Lead structured discovery conversations with senior leaders across Customer Experience, Operations, and Revenue organizations
• Own the entire sales process from first conversation through contract execution
• Design tailored CX and BPO outsourcing solutions aligned with client operational goals
• Lead pricing discussions, negotiations, and contract execution
• Partner with internal delivery teams to ensure smooth client onboarding and long term success
• Develop a strong understanding of customer support and operational outsourcing trends
• Build credibility with prospects as a knowledgeable advisor on modern CX delivery models
• Represent Hugo in conversations about the future of offshore and globally distributed teams

Skills

• Experience selling BPO, CX outsourcing, or similar operational services
• Proven success in a quota carrying sales role focused on net new business
• Strong outbound prospecting and account development capabilities
• Experience selling to mid market or hypergrowth companies in the United States
• Experience working with companies in technology, fintech, or healthtech
• Understanding of offshore and global delivery models including Africa based teams
• Comfortable navigating multi stakeholder buying processes

Benefits

• Base salary plus commission
• Competitive compensation structure with uncapped earnings and multi-year commission opportunities
• A flexible, remote-first work environment with strong operational support
• Meaningful autonomy and ownership over high-impact deals
• Competitive compensation with uncapped upside

Company Overview