[Remote] Executive Vice President of Customer Success

Note: The job is a remote job and is open to candidates in USA. The Entrepreneur Insights is seeking an Executive Vice President of Customer Success to lead their customer success strategy and client engagement initiatives. This role involves ensuring exceptional experiences for clients while maximizing satisfaction and retention, and collaborating with executive leadership to align customer success with business objectives.

Responsibilities

• Develop and execute the company's customer success vision, strategy, and long-term client engagement initiatives
• Lead customer success, client relationship management, onboarding, retention, and client advocacy programs
• Establish and maintain world-class service standards across all client-facing functions
• Drive client retention, satisfaction, and lifetime value through proactive engagement strategies
• Collaborate with executive leadership to align customer success objectives with business growth goals
• Develop and monitor customer success KPIs, client satisfaction metrics, and retention performance indicators
• Build and lead high-performing customer success and client services teams
• Identify opportunities to improve customer journeys, onboarding experiences, and ongoing client engagement
• Manage escalated client concerns and ensure timely resolution of complex service issues
• Foster a client-centric culture focused on long-term relationship development and service excellence

Skills

• Full-time remote role within the United States
• Senior executive responsible for developing and leading the company's customer success strategy
• Experience with client engagement initiatives and retention programs
• Experience ensuring exceptional experiences for high-net-worth individuals, family offices, and institutional clients
• Ability to maximize client satisfaction, retention, loyalty, and long-term relationship value
• Experience collaborating with executive leadership to align customer success initiatives with organizational growth objectives and business strategy
• Experience overseeing all customer success functions
• Ability to establish service excellence standards
• Experience driving client advocacy initiatives
• Ability to develop scalable programs that strengthen client relationships throughout the customer lifecycle
• Experience developing and executing customer success vision and strategy
• Experience leading customer success, client relationship management, onboarding, retention, and client advocacy programs
• Ability to establish and maintain world-class service standards across all client-facing functions
• Experience driving client retention, satisfaction, and lifetime value through proactive engagement strategies
• Experience developing and monitoring customer success KPIs, client satisfaction metrics, and retention performance indicators
• Experience building and leading high-performing customer success and client services teams
• Ability to identify opportunities to improve customer journeys, onboarding experiences, and ongoing client engagement
• Experience managing escalated client concerns and ensuring timely resolution of complex service issues
• Ability to foster a client-centric culture focused on long-term relationship development and service excellence

Company Overview