Administrative Officer I

The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of all North Carolinians. They are seeking an Administrative Officer I to serve as the point of contact for constituent inquiries, collaborating with staff to address and track inquiries on behalf of NC residents and Medicaid beneficiaries.

Responsibilities

• Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries
• Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina
• Protect constituents’ Protected Health Information (PHI) in compliance with HIPAA
• Maintain transparent communication with beneficiaries
• Participate in ad hoc meetings to provide input into processes for development of procedures and policies
• Participate in staff training and development sessions as workload permits
• Perform special projects as needed by leadership

Skills

• Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience
• Demonstrated ability to communicate effectively with internal and external stakeholders, using clear verbal and written communication supported by strong grammar, vocabulary, spelling, and professional office terminology
• Proven skill in planning, organizing, prioritizing, and reviewing administrative or office workflows to ensure efficient and accurate operations
• Strong proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word, to support daily tasks and produce high‑quality work products
• Effective time‑management skills with the ability to balance multiple assignments and meet deadlines
• Prior experience working with North Carolina Medicaid, including familiarity with program processes, documentation standards, and stakeholder expectations

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.
• Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

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