[Remote] Customer Service Representative (German-speaking)

Note: The job is a remote job and is open to candidates in USA. Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. As a Customer Service Representative, you will ensure the smooth operation of services by providing support to drivers and passengers, while gaining hands-on experience in operations and technology management.

Responsibilities

• Ensure the smooth daily operation of our services by providing telephone, live chat, and email support
• Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays
• Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns
• Care for customer satisfaction and ensure that issues are resolved
• Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Skills

• Fluent in German and English (C1 or C2)
• A strong communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone
• Calm under pressure and able to think on your feet
• Willingness to learn and a commitment to great service
• Technology-savvy and comfortable working with modern IT tools
• Flexible and adaptable across different shifts
• Passionate about Via's mission to enable access to mobility and reduce the world's carbon footprint

Benefits

• 100% work from home, as long as you're based in England.
• State-of-the-art hardware provided so you can work worry-free.
• 28 days of vacation inclusive of public holidays.

Company Overview