Customer Service Advisor

Flogas Britain is a leading supplier of Liquid Petroleum Gas (LPG) in the UK, committed to providing renewable energy solutions. As a Customer Experience Advisor, you will be responsible for resolving customer queries and delivering energy solutions, ensuring that homes and businesses receive the energy they need efficiently.

Responsibilities

• Helping set up new accounts for customers quickly
• Delivering innovative energy solutions for retail stores
• Finding answers to customer queries and solutions to challenges
• Supporting your team while managing customer needs

Skills

• Experience in a role where you've worked with your customers to solve their problems
• Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
• Good MS Office skills, and strong attention to detail
• Talent for communicating clearly over the phone and in writing on email and web chat
• The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
• Drive to do right by your customers and your team

Benefits

• Bonus (OTE of up to £150 a month)
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. \•pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Company Overview