Renewals Specialist

Omnissa is an AI-driven digital work platform dedicated to enhancing flexible and secure work experiences. They are looking for Renewals Specialists to manage a high volume of contract renewals efficiently, ensuring customer engagement and retention while tracking renewal processes and opportunities for upselling.

Responsibilities

• Manage the end-to-end renewal process for a high volume of assigned customer accounts
• Proactively engage with customers 90–120 days in advance to confirm contract terms and secure renewals
• Ensure all renewal communications (notifications, reminders, confirmations) are accurate and timely
• Serve as the first point of contact for renewal discussions
• Help customers recognize the ongoing value of Omnissa’s solutions
• Escalate customer concerns to the appropriate internal teams when needed
• Identify at-risk accounts and flag them for follow-up by Customer Success or Sales
• Spot upsell or cross-sell opportunities where appropriate and route to Account Executives
• Consistently deliver high retention rates by executing a disciplined, transactional renewal process
• Maintain detailed records of all renewal activities in Salesforce
• Track and report on renewal rates, churn risks, and upsell opportunities
• Provide insights to improve renewal operations and customer touchpoints

Skills

• 0-2 years of experience in customer-facing or sales-related roles (SaaS, subscription-based, retail sales, or similar)
• Strong drive and motivation to build a career in technology sales
• Ability to thrive in a high-volume, transactional sales environment
• Excellent communication and organizational skills
• Customer-first mindset with a focus on efficiency and accuracy
• Familiarity with CRM systems (Salesforce preferred)
• Fluent in English
• Bachelor's preferred, or equivalent combination of education and relevant professional experience

Benefits

• Employee ownership
• Health insurance
• 401k with matching contributions
• Disability insurance
• Paid-time off
• Growth opportunities

Company Overview