IT Desktop Support Analyst

Arrow Electronics is a company that provides integrated technology solutions. They are seeking an IT Desktop Support Analyst to deliver hands-on desktop support for employees, maintain local and remote support needs, and assist with IT equipment management.

Responsibilities

• Support for all PC, Mac, and mobile device hardware and software related issues
• Executive/C-Suite Support
• Support for all devices
• Hands-on Major Meeting Support
• Level 1 AV Support
• Printer Support for All NAO Locations
• E-waste Disposal - quarterly coordination
• Collaboration with DTE on Support Issues and Testing
• Operational Excellence Reporting and Remediation
• End User Documentation and Knowledge Base Articles
• IT Asset management
• Assist with IT equipment returns from termed or existing employees
• Assist users with device replacements and new device configuration

Skills

• Typically requires a 4-year degree
• 1–2 years of experience or a 2-year degree and equivalent related experience
• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under close supervision

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Generous Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• Deeply discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!

Company Overview

Company H1B Sponsorship