New Partner Experience Advisor - French Speaking

Deliveroo is on a mission to transform the way people shop and eat, and they are seeking a New Partner Experience Advisor to join their centralized hub. In this role, you will guide new French-speaking restaurant partners through the onboarding process, ensuring a seamless launch on the platform while providing exceptional service and support.

Responsibilities

• Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders
• Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times
• Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery
• Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience
• Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking

Skills

• Linguistic Proficiency: Native or fluent in both French and English (written and spoken)
• Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners
• Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment
• Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information
• Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth
• Previous experience in a customer service, sales, or onboarding role
• Experience working within a target-driven environment

Benefits

• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture

Company Overview