Collections Analyst I

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. They are seeking a Collections Analyst I to manage collections, resolve billing issues, and maintain customer satisfaction while contributing to receivable improvement.

Responsibilities

• Must be able to prioritize work to achieve or exceed stated collection metrics
• Responsible for using available collections’ software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO
• Ensure timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities
• Provide phone support by handling incoming calls from sales offices and customers on a variety of items
• Maintains open communication and good working relationships with the manager and fellow teammates to ensure the fulfilment of the Business Unit’s goals and objectives

Skills

• Must have a High School Diploma
• Excellent written and oral communication skills are required
• PC literacy required
• Must exhibit a solid professional business image with a team player attitude
• Strong customer service and general office experience required
• A BS/BA in Finance, Accounting, or other Business degree is a plus

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Company Overview