Property Claims Desk Adjuster – Specialty Claims (Lifestyle)

Aviva Canada is dedicated to putting people first, fostering a culture of care, inclusion, and collaboration. The Lifestyle Claims Adjuster will manage claims involving watercrafts and trailers, ensuring timely resolutions and exceptional customer experiences during challenging moments.

Responsibilities

• Review and analyze policies, appraisals, and technical reports to assess claim value and negotiate fair settlements
• Effectively manage an active caseload of claims, ensuring timely and accurate resolution in line with Aviva’s standards, with customer service at the forefront
• Create outstanding experiences for our customers, turning stressful situations into positive moments
• Operate within your authority, using your judgment to resolve claims efficiently
• Maintain detailed, accurate file records and adhere to all Aviva Specialty Claims protocols
• Work closely with various teams to produce good claims outcomes, participate in projects, come with a growth mindset, and share feedback to help us continuously improve

Skills

• Minimum 1-2+ years of previous claims adjusting experience. (Property experience preferred)
• Genuine interest in Lifestyle claims—whether it's, watercraft, RV's or travel trailers
• Progress toward or completion of the Insurance Institute Program (CIP/FCIP)
• A post-secondary diploma or degree
• Provincial Licenses for the Atlantic provinces
• Prior Property, or Specialty claims (trailers, RVs, watercraft) experience
• Experience with and demonstrated ability to effectively handle complex and high value claims

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

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