Systems Engineer
We're partnering with a leading technology company focused on guest support experiences across their vacation brands, to find a talented Systems Engineer. This is a Hyrbid Contract role, located in Orlando, FL, offering an exciting opportunity to lead critical platform projects and optimize performance. *Systems Engineer Responsibilities:*
- Independently own and maintain the Zendesk platform, ensuring system availability, security, and compliance for a large support team.
- Design, develop, and implement complex integrations and customizations using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
- Lead the planning and execution of platform upgrades, migrations, and feature deployments from requirements gathering through post-launch support.
- Develop and refine workflows, triggers, automations, SLAs, and routing rules to streamline support operations.
- Manage incident response, root cause analysis, and resolution efforts to maintain platform reliability, while communicating effectively with various stakeholders.
*Systems Engineer Qualifications:*
- Over 5 years of hands-on experience managing and developing within Zendesk, owning production platforms with minimal oversight.
- Expertise in Zendesk APIs, custom app and theme development, and creating robust integration solutions.
- Proficiency in JavaScript, HTML, CSS, and Liquid for platform customization.
- Strong problem-solving skills with the ability to translate business needs into technical solutions independently.
- Knowledge of analytics/reporting in Zendesk, including custom dashboards and data modeling.
*Perks and Benefits:*
- Medical, Dental, and Vision Insurance.
- Life Insurance.
- 401(k) Program.
- Commuter Benefit.
- eLearning and Ongoing Training.
- Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success. Apply To This Job