Technical Support Engineer – Network Infrastructure & Systems Administration (On‑Site) – Data Entry & IT Help Desk Specialist at arenaflex

About arenaflex – Innovating the Future of Logistics and Technology

arenaflex is a global leader in logistics, supply chain solutions, and technology‑driven services. With a legacy spanning decades, arenaflex combines cutting‑edge innovation with a commitment to operational excellence, ensuring that customers worldwide receive reliable, efficient, and sustainable solutions. Our workforce is the heart of our success, and we invest heavily in talent, culture, and continuous learning. As we expand our technology services footprint, we are looking for dedicated professionals who thrive in dynamic environments and are eager to make a tangible impact on both internal teams and external partners.

Position Overview

The Technical Support Engineer – Network Infrastructure & Systems Administration (On‑Site) role is a pivotal part of arenaflex’s Technology Services Group (TSG). This position blends hands‑on technical expertise with exceptional customer service, delivering end‑to‑end support for network infrastructure, workstation configurations, server maintenance, and data integrity. While the role is primarily on‑site, it offers occasional flexibility for remote troubleshooting and collaboration. The successful candidate will serve as a trusted advisor to internal users, ensuring that technology assets operate smoothly, securely, and efficiently.

Key Responsibilities

• Client Support & Issue Resolution: Respond to technical support tickets, phone calls, emails, and in‑person requests, diagnosing and resolving hardware, software, and network problems promptly.
• Network & System Administration: Install, configure, and maintain LAN/WAN components, VPN connections, Cisco routers, switches, and related networking equipment.
• Workstation & Server Management: Deploy, image, and update desktops, laptops, and servers; manage Active Directory, Group Policy, and security patches.
• Security & Data Integrity: Enforce password policies, monitor data confidentiality, and uphold file system security standards across all endpoints.
• Documentation & Knowledge Sharing: Create and maintain detailed technical documentation, SOPs, and knowledge‑base articles to empower the broader support team.
• On‑Site Visits & Field Work: Conduct site visits within the region to troubleshoot complex issues, perform hardware installations, and redesign network layouts when necessary.
• Follow‑Up & Customer Satisfaction: Perform post‑resolution follow‑ups to confirm issue closure and gather feedback for continuous improvement.
• Collaboration with Cross‑Functional Teams: Work closely with security, infrastructure, and application teams to coordinate system upgrades, migrations, and incident response.
• Continuous Improvement: Identify recurring problems, propose process enhancements, and contribute to automation initiatives that reduce manual effort.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of hands‑on experience in a technical support or help‑desk environment, preferably within a large enterprise.
• Strong knowledge of Microsoft Windows operating systems (client and server) and Active Directory.
• Proficiency with Cisco networking equipment, VPN technologies, and basic routing/switching concepts.
• Demonstrated ability to communicate complex technical information clearly to both technical and non‑technical audiences.
• Excellent problem‑solving skills, with a methodical approach to diagnosing and resolving issues.
• Eligibility to work in the United States (U.S. citizen, permanent resident, or authorized to work).

Preferred Qualifications & Certifications

• Industry certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA).
• Experience with Citrix, VMware, or similar virtualization platforms.
• Familiarity with endpoint protection tools (e.g., Symantec, Trend Micro) and security best practices.
• Exposure to scripting languages (PowerShell, Bash) for automation of routine tasks.
• Prior experience supporting large‑scale enterprise applications (e.g., ERP, CRM) and enterprise email systems.

Core Skills & Competencies

• Technical Acumen: Ability to troubleshoot hardware, software, and network issues across diverse environments.
• Customer Service Orientation: Empathetic listening, patience, and a commitment to delivering timely, effective solutions.
• Communication: Strong written and verbal communication skills; capable of drafting clear documentation and delivering concise updates.
• Team Collaboration: Works well within cross‑functional teams, sharing knowledge and supporting collective goals.
• Time Management: Prioritizes tasks effectively, balancing urgent tickets with longer‑term projects.
• Adaptability: Thrives in a fast‑changing environment, quickly learning new technologies and processes.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of its employees. In this role, you will have access to:

• Structured mentorship programs pairing you with senior engineers and architects.
• Tuition reimbursement for relevant certifications and degree programs.
• Internal training labs for hands‑on practice with emerging technologies such as cloud platforms (AWS, Azure) and container orchestration (Kubernetes).
• Opportunities to transition into specialized roles, including Network Engineer, Systems Administrator, or IT Security Analyst.
• Participation in cross‑departmental innovation projects that influence arenaflex’s strategic technology roadmap.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, respect, and continuous improvement. arenaflex fosters an inclusive environment where diverse perspectives are celebrated. Employees enjoy:

• A modern office equipped with ergonomic workstations, collaborative zones, and quiet rooms for focused work.
• Flexible scheduling options that balance on‑site responsibilities with occasional remote work for certain tasks.
• Regular team‑building events, wellness programs, and community outreach initiatives.
• Open‑door leadership that encourages ideas from all levels of the organization.
• A commitment to work‑life balance, with generous paid time off and holiday schedules.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects market rates across U.S. regions. The base hourly rate for this role ranges from $23.85 to $38.75, depending on experience, skill set, and geographic location. In addition to base pay, eligible employees may receive:

• Annual performance bonuses tied to individual and company achievements.
• Comprehensive health coverage, including medical, dental, and vision plans.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Retirement savings options, including a 401(k) plan with company matching contributions.
• Paid parental leave, family medical leave, and short‑term disability benefits.
• Employee assistance programs, wellness stipends, and access to on‑site fitness facilities.
• Stock purchase plans and potential equity participation for long‑term contributors.
• Professional development budgets for conferences, workshops, and certification exams.

Equal Opportunity Employment

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination or harassment of any kind—based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic—is strictly prohibited.

Application Process

If you are passionate about delivering top‑tier technical support, enjoy solving complex problems, and want to grow your career within a forward‑thinking organization, we encourage you to apply today. Please submit your resume, a cover letter highlighting relevant experience, and any supporting certifications through our online portal.

Apply Now – Join arenaflex!

Take the Next Step

At arenaflex, your expertise will directly influence the efficiency of our global operations and the satisfaction of thousands of internal users. Join a team where your technical skills are valued, your ideas are heard, and your career can flourish. We look forward to welcoming you to the arenaflex family.