[Remote] Customer Success Engineer (East)

Note: The job is a remote job and is open to candidates in USA. Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. As a Customer Success Engineer, you will ensure customers adopt and scale the search platform by providing technical onboarding, solution design, and implementation support.

Responsibilities

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
• Work across the organisation and escalate as necessary for confirmation of solutions or other options
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Provide guidance on how to optimise the use of their environment

Skills

• Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
• Experience with REST API, database management, and web development technologies
• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
• Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
• Excellence in time management, task prioritization, and evaluation of situational urgency
• Travel to customers' locations may be required
• Located in US Central or Eastern time zone
• Familiarity with iOS & Android platforms
• Experience supporting open-source projects & their GitHub communities
• Experience with Shopify, Magento, and Salesforce a plus

Benefits

• Flexible Workplace Strategy
• Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.
• We place an emphasis on an individual’s impact, contribution, and output, over their physical location.
• Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
• We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees.
• Positions listed as "Remote" are only available for remote work within the specified country.
• Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

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