[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. EG4 Electronics is seeking a Technical Account Manager who will provide technical training and support to Distribution and Installation Customers. The role involves engaging customers to deliver training consistently and supporting the sales department to drive revenue.

Responsibilities

• Support the sales department to drive revenue and sales to Entry, Midpoint and Turbo Objectives
• Work closely with the Regional Sales Rep to manage training visits, training schedule and all aspects of workflow related to customer success and report progress to manager on no less than a weekly basis
• Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning
• Guide installers through the EG4 Installer Certification Process
• Identify installers that require training, and apply current content to bring them up to date
• Provide virtual and/or onsite technical and installation training when scheduled
• Work closely with Technical support to ensure Customer success, included escalated field service requests
• Identify installer mistakes and patterns to apply direct and targeted training to lower demand on technical support
• Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van
• Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use
• Provide excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support
• Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed
• Support the Canadian market with international travel
• Travel 60% in field 40% in office for virtual trainings

Skills

• Foster valuable relationships with high-profile clients in a growing business environment
• The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department
• The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-control and professionalism
• Ability to work flexible hours / weekends and travel to install sites
• Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers
• Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely
• Comfortable talking to customers, explaining technical concepts, hosting seminars and providing clear instructions
• 3+ years of familiarity with full solar installations, wiring, and system configuration is preferred. Residential or Commercial

Company Overview

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