[Remote] ServiceNow Architect – Enterprise Case Management (HRSD, S2P, Finance & ESM)

Note: The job is a remote job and is open to candidates in USA. Astrica is a company focused on reimagining ServiceNow partnerships, blending automation with human-first change management. They are seeking a ServiceNow Architect to design and implement enterprise case management solutions across various domains, ensuring alignment with best practices and governance standards.

Responsibilities

• Dazzle clients! Partner with customer stakeholders, architects, and delivery teams to design and implement enterprise case management solutions across HR, Finance, Procurement, and IT service domains
• Influence! Define scalable architectural patterns for shared intake, case orchestration, lifecycle management, and cross-functional service delivery while guiding technical teams on best practices and implementation approaches
• Accelerate delivery! Lead discovery workshops, design sessions, and whiteboarding exercises, providing practical recommendations and real-world implementation experience to help customers avoid common ServiceNow implementation pitfalls
• Drive quality! Ensure solutions align with ServiceNow best practices, CSDM standards, governance requirements, and upgrade-safe design principles while proactively identifying risks and recommending mitigation strategies
• Lead implementation efforts! Provide hands-on guidance and oversight for Flow Designer, Workflow Data Fabric, Universal Request, integrations, data modeling, and enterprise case management configurations
• Guide strategic decisions! Advise stakeholders on data architecture, intake strategies, system-of-record versus system-of-engagement considerations, case routing models, and cross-domain service delivery design
• Mentor and collaborate! Direct and support development resources throughout the project lifecycle, conduct solution reviews, provide technical coaching, and collaborate with internal architects to ensure successful project outcomes

Skills

• 7+ years of ServiceNow platform experience, including experience serving as a ServiceNow Architect, Lead Consultant, or Senior Implementation Lead on enterprise-scale deployments
• Proven experience delivering multi-module ServiceNow implementations, including HR Service Delivery (HRSD), ITSM, Finance Case Management, Enterprise Service Management (ESM), and Procurement or Source-to-Pay (S2P) solutions
• Hands-on experience designing and implementing enterprise case management architectures, including shared intake models, cross-domain case orchestration, lifecycle management, and service delivery standardization
• Demonstrated expertise with Workflow Data Fabric, Universal Request, Flow Designer, integrations, data modeling, and enterprise workflow automation
• Strong understanding of enterprise architecture principles, including data federation versus replication strategies, intake channel design, routing frameworks, and scalable service delivery models
• Experience leading discovery workshops, architecture reviews, requirements sessions, and technical design discussions while effectively communicating complex concepts to both technical and business stakeholders
• Ability to lead and mentor technical resources, review solution designs, provide implementation guidance, and ensure adherence to ServiceNow best practices and architectural standards
• A passion for helping customers maximize platform value through reusable patterns, scalable designs, process optimization, and continuous improvement
• A collaborative, adaptable, and pragmatic approach to balancing delivery speed with long-term architectural integrity
• Hands-on experience implementing Workflow Data Fabric and Universal Request in enterprise ServiceNow environments
• Experience integrating ServiceNow with enterprise platforms such as SAP, Ariba, SuccessFactors, ERP systems, procurement platforms, and HR technologies
• Strong knowledge of CSDM (Common Service Data Model) and enterprise governance frameworks
• Experience designing and implementing shared service delivery models across HR, Finance, Procurement, and IT organizations
• Prior consulting experience with large-scale system integrators such as Accenture or similar enterprise consulting organizations
• Current ServiceNow certifications including CSA, CAD, and one or more Certified Implementation Specialist (CIS) certifications in HRSD, ITSM, CSM, SPM, ITOM, ITAM, or related product suites
• Experience supporting global enterprise deployments with multiple business units, regions, and service domains

Benefits

• Competitive pay that reflects your skills and certifications
• Performance bonuses and annual reviews that celebrate growth
• Unlimited vacation + flexible time off (because balance matters)
• Health, dental, vision, and 401(k) coverage
• Career development support and learning incentives to keep you sharp

Company Overview