[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. As a Technical Account Manager, you will ensure campaigns launch smoothly and perform flawlessly while serving as the main technical point of contact for a dedicated book of business, troubleshooting performance issues, and optimizing client results.

Responsibilities

• Serve as the main technical point of contact for a dedicated book of RTB House business
• Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues
• Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals
• Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary
• Support knowledge sharing, training and developing best practices across the TAM team

Skills

• Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising
• Excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance
• Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs)
• Familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools
• Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level
• Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences
• Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding
• Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus
• You excel at learning new products quickly and often have an intuitive knowledge about how features work

Benefits

• YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You!
• GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses.
• BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more.
• RECOGNITION. Performance bonus eligibility.
• COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits.

Company Overview