[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Impact Kids Miami is a company dedicated to providing safe and meaningful enrichment programs for students. They are seeking a motivated Account Manager to oversee and support a large regional account with multiple locations, ensuring operational excellence and exceptional service delivery.

Responsibilities

• Manage and oversee all aspects of a large regional account with multiple locations
• Serve as the primary point of contact for all account related communication and support
• Build and maintain strong relationships with site leaders, stakeholders, and corporate partners
• Support vendor management, coordination, and communication across all locations
• Troubleshoot operational challenges and provide timely, effective solutions
• Ensure consistent delivery of high-quality programs and services across all sites
• Collaborate with the corporate office to align on goals, expectations, and reporting
• Monitor account performance, identify areas for improvement, and implement solutions
• Provide ongoing support, communication, and updates to all stakeholders
• Maintain detailed records of account activity, issues, and resolutions
• Follow the Impact Kids Code of Conduct and maintain the Impact Kids look at all times
• Exhibit Impact Kids Core Values at all times and adhere to all company policies
• Have fun!

Skills

• Minimum of 2 - 3 years in account management, client services, operations, or a related field
• Experience managing large accounts, multiple locations, or working with corporate partners
• Outstanding communication and relationship management skills
• Highly responsive and demonstrate a strong sense of ownership and accountability
• Proactive, solutions-driven, and capable of managing multiple priorities across a complex account structure
• Positive, hands-on approach and a commitment to delivering excellent service
• Bachelor's degree

Company Overview