[Remote] Contact Center Representative

Note: The job is a remote job and is open to candidates in USA. Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. They are seeking a Contact Center Representative to handle inbound and outbound calls for customers seeking commercial insurance quotes for their small businesses. The ideal candidate should possess excellent communication skills and a strong customer service background.

Responsibilities

• Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
• Follow communication scripts and use knowledge of products and services to go off-script when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
• Five-day work week (full-time). Saturday may be required as a mandatory work day

Skills

• Minimum of 2 years of experience providing customer support in a call center or similar environment
• Minimum of 2 years working from home
• High School diploma or equivalent
• Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software
• Strong typing and data entry skills
• If applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writing
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice
• Strong time management and decision-making skills
• Interest in repetitive tasks

Company Overview