[Remote] Director, Creative Operations

Note: The job is a remote job and is open to candidates in USA. Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. The Director of Creative Operations will focus on optimizing the Creative & Brand team's output by managing workflows, budgets, and resources while leveraging AI to enhance operational efficiency.

Responsibilities

• Own creative operations across the entire Creative & Brand team, including workflow management, capacity planning, resource allocation, and roadmap planning
• Build and maintain systems that remove friction and eliminate work about work, so the team spends more time making and less time managing
• Build the AI-native operating layer for the Creative & Brand team. This is not about being a power user of Runway or Midjourney — it's about designing and shipping the agentic workflows, internal tools, and automations that change how the team works. You'll architect the systems that connect ideation tools, asset libraries, briefing flows, and trafficking pipelines into end-to-end workflows, and you'll own the measurement that proves they delivered a step change in throughput and quality — not marginal time savings
• Partner with the Consumer AI team to identify where Creative & Brand workflows are ripe for agentic automation, and either build those tools yourself or scope and shepherd them through to production. You'll be the team's translator between creative reality and AI capability
• Manage the team’s budget in partnership with the VP, working closely with finance and legal to ensure accurate forecasting, tracking, and reporting
• Own relationships with external agencies, vendors, and contractors from onboarding through delivery, including contract management and performance accountability
• Serve as the primary cross-functional partner for teams including Performance Marketing, Product, and Partnerships, ensuring creative workstreams are aligned, prioritized, and resourced appropriately
• Develop and maintain project management infrastructure across tools including ClickUp, Notion, and Slack, ensuring the team has clear visibility into what's in flight, what's coming, and what's at risk
• Build scalable briefing, feedback, and approval processes that maintain quality and speed without creating bottlenecks
• Track and report on team capacity, project throughput, and operational health, using data to drive better resourcing and planning decisions
• Identify gaps in our operational model and proactively bring solutions

Skills

• 10+ years of experience in creative operations, project management, or program management, with at least several years at a director level, ideally within a high-growth in-house team or agency environment
• You're an AI builder, not just an AI user. Being proficient with the tools — prompt libraries, preferred models, tuned personal workflows — is table stakes at Ethos and we expect it from everyone. What we're hiring for is the next level: the ability to build agentic workflows and internal tools that drive a step change in a team's collective judgment and productivity. Come ready to discuss ~3 concrete examples — what you built, the trade-offs, what broke, what it unlocked. Side projects and personal tools count; we know not every company is forward-leaning here, and we've seen people move from user to builder in days when they're wired for it
• Proven track record building and optimizing creative operations, including managing transformation initiatives where success is measured by value delivered, not just tasks completed
• Deep experience managing creative budgets, vendors, agencies, and contractors end to end, including working with legal and finance partners
• Strong command of project management tools and creative workflows — you know how to build systems people actually use and you use data to tell the story of the team's impact
• A genuine connector, you have a proven ability to partner with diverse stakeholders across creative, marketing, product, legal, and finance to drive alignment and move complex initiatives forward
• A genuine belief in the power of creativity and a strong intuition for how creative teams work best
• Clear, confident communicator who can advocate for new ways of working in a matrixed organization and make the case to leadership with data
• Problem solver, not just a problem spotter, you come with solutions and you follow through
• Comfortable with ambiguity and adaptable in a fast-moving, data-obsessed environment

Benefits

• Applicable bonus
• Equity
• Benefits
• You can find further details of our US benefits at https://www.ethoslife.com/careers/

Company Overview