[Remote] Funding Consultant

Note: The job is a remote job and is open to candidates in USA. Tobii Dynavox is a global leader in assistive communication solutions, dedicated to empowering individuals with disabilities. The Funding Consultant is responsible for coordinating the intake, submission, and follow-up of orders while working closely with various stakeholders to ensure compliance with funding requirements.

Responsibilities

• Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
• Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
• Track funding authorization cases ensuring requests are resolved to completion in a timely manner
• Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
• Review prior authorization documents against third party payer criteria
• Research previous orders and payment history/DSOs for any repair or new order requests
• Enter and complete orders in the order management system database
• Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution
• Resolve third party denials and provide consultation to finalize difficult funding cases
• Alert supervisor of potential third-party payer challenges
• Perform various other duties as assigned

Skills

• Bachelor Degree, or 2 – 4 years related experience
• Oral and written communication skills
• Interpersonal, collaboration, and teaming skills
• Customer service orientation
• Internet navigation skills
• MS Office Word and Outlook
• Able to multitask in a fast-paced environment
• Able to work at a desk for prolonged periods of time
• Ability to work with interruptions in a fast-paced environment
• Ability to travel to the Pittsburgh office for team activities/trainings (approx. 4 times per year)
• Background in the health insurance field preferred

Company Overview