[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Socket is a company that helps developers and security teams ship faster by minimizing security busywork. The Technical Account Manager will own customer success post-sale, ensuring customers effectively use Socket's products, leading technical onboarding, troubleshooting issues, and advocating for customer needs within the company.

Responsibilities

• Own post sales relationship as the main point of contact and technical advisor
• Strategize with AEs on upsells, renewals and expansions
• Relationship building and executive alignment with our Champions
• Conducting Quarterly Business Reviews with strategic customers
• Build measurable customer success plans
• Lead technical onboarding for new enterprise customers, from initial setup through full integration
• Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
• Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
• Investigate and resolve integration, configuration, and compatibility issues
• Respond to customer issues in dedicated Slack channels
• Use logs and telemetry to identify root causes and document fixes
• Escalate to Engineering when needed and follow through to resolution
• Run discovery conversations to understand customer goals and use cases
• Translate complex product capabilities into practical, developer-friendly guidance
• Conduct architecture reviews and security posture assessments
• Deliver workshops, office hours, and deep-dives that drive adoption
• Bring technical feedback and field intelligence back to Product and Engineering
• Surface patterns that inform roadmap priorities
• Contribute documentation and internal tooling to scale the Technical Success practice

Skills

• 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
• 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
• Background in application security, DevSecOps, or open-source ecosystems
• Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
• Ability to read and reason about code (JavaScript, Python, TypeScript)
• Familiarity with APIs, webhooks, and SaaS integration patterns
• Hands-on experience with Package Managers
• Comfort troubleshooting in production environments alongside engineering teams
• Clear written and verbal communication with developers, security practitioners, and executives
• Willingness to travel for customer and company meetings as needed
• Experience with SCA, dependency management, or security scanning tools
• Contributions to open-source projects

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first, with quarterly team off-sites

Company Overview

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