[Remote] Client Success Director, Legal

Note: The job is a remote job and is open to candidates in USA. Intapp is a company focused on creating better outcomes for their clients, and they are seeking a Client Success Director for their Legal Industry team. This role involves driving client adoption and value across enterprise accounts, acting as a trusted advisor to clients while ensuring successful utilization of Intapp's product offerings.

Responsibilities

• Serve as the primary point of accountability for client health across your portfolio, translating adoption data, business outcomes, and engagement signals into clear, actionable success plans
• Identify at-risk accounts early and lead the response — whether that's a remediation plan, an expanded use case, or an executive escalation — to protect and grow the client relationship
• Align with Account Managers to ensure success plans, commercial priorities, and relationship milestones are coordinated
• Drive proactive, outcome-focused engagement with assigned accounts
• Participate in and contribute to client business reviews, presenting health and adoption metrics alongside recommendations
• Serve as a subject matter expert in Intapp Walls with the ability to apply generalist knowledge across the broader Compliance and Intapp product lines
• Consult with clients post-deployment to ensure they capitalize on all available Walls features and that implemented solutions meet their organizational and ethical-wall compliance needs
• Build a visible presence as a trusted advisor in the market through user group leadership, active participation in Intapp's client community, and thought leadership at industry conferences and events
• Serve as the voice of the customer on new features and development priorities, particularly for the Walls and broader Compliance product lines
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis

Skills

• 12+ years of experience in client success, solution advisory, or consulting roles serving professional services firms, ideally in the legal industry
• Demonstrated expertise with Intapp Walls or equivalent information barrier / ethical wall/knowledge security technologies in a professional services environment
• Proven ability to manage the client success of a portfolio of enterprise accounts, including executive-level stakeholder relationships
• Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organizational dynamics
• Experience with change management or developing adoption strategies for enterprise technology platforms
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations
• Resourceful problem-solver with results orientation and strong time management discipline
• Bachelor's degree required
• Ability to travel up to 10-20% of the year for client visits, user group sessions, and industry events
• Experience across the broader Intapp product suite, particularly Intake, Conflicts, Terms and/or Time
• Familiarity with Microsoft 365, Microsoft Teams, iManage, or NetDocuments as they relate to information barrier and document management workflows
• Exposure to financial management systems such as Elite 3e or Aderant
• Experience in a publicly traded, growth-stage software company

Benefits

• Professional development opportunities supported by a community of experienced professionals
• Reimbursement for training and continuing education
• Complimentary lunches
• Fully stocked kitchens
• Comprehensive wellness and flexible time off programs
• Family-formation benefits and support during your family-building journey
• Paid volunteer time off
• Donation matching program

Company Overview