[Remote] VIP Account Manager, Illinois

Note: The job is a remote job and is open to candidates in USA. FanDuel Group is looking to expand its VIP department for their online casino and sportsbook, seeking a VIP Account Manager to manage relationships with high-net-worth clients. The role focuses on enhancing customer loyalty and providing exceptional service while ensuring compliance with gaming regulations.

Responsibilities

• Manage a portfolio of FanDuel customers
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

Skills

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time
• Business to Customer Sales experience preferred
• Understanding of Marketing processes preferred

Benefits

• We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off and 14 paid company holidays
• FanDuel offers paid sick time in accordance with all applicable state and federal laws

Company Overview