[Remote] Operations Support Representative

Note: The job is a remote job and is open to candidates in USA. Internet Brands is a fully integrated online media and software services company. They are seeking an Operations Support Representative to manage client relationships, assist in onboarding new clients, and address client needs through effective communication.

Responsibilities

• Overall support and management of client relationships
• Assist in onboarding new clients, both collecting the relevant information and executing the tasks necessary to build their accounts and set up their chat service
• Work directly with the client to both preemptively and reactively address their needs
• Be directly responsible for client outreach
• Be comfortable and professional while speaking on the phone and writing emails

Skills

• Basic proficiency with common office software required. (email, spreadsheets, documents)
• 1 - 2 years prior experience in a sales or customer support environment
• Beginner-level knowledge of HTML/CSS/Javascript preferred (formal training not required)

Benefits

• Hands-on, continuous training.
• PTO + 9 paid holidays
• Competitive benefits: medical, vision, dental, and life.
• 401(k) Match
• Fun, flexible working environment - on-premise gym and yoga studio!
• Office building overlooks Lake Austin and Pennybacker Bridge.
• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP) and well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview

Company H1B Sponsorship