[Remote] ServiceNow HR Senior Project Manager

Note: The job is a remote job and is open to candidates in USA. Stridepath Consulting is seeking a Senior Project Manager to drive the delivery of large, complex ServiceNow projects. This role involves overseeing multiple workstreams, managing risks, mentoring junior project managers, and supporting pre-sales activities.

Responsibilities

• Oversee large, complex projects or multiple concurrent engagements
• Ensure smooth Sales-to-Delivery transitions and team onboarding
• Develop and deliver kickoff presentations with partners and executive-level clients
• Lead and advise clients through Change Control and scope management
• Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications
• Analyze CSAT trends to identify systemic issues and recommend improvements
• Facilitate weekly status meetings, reporting on scope, budget, risks, and issues
• Lead agile ceremonies across projects to drive organizational agility
• Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology
• Maintain weekly PSA updates and manage complex resource scheduling
• Lead operational readiness planning, including deployment and best practices
• Proactively assess risks, anticipate challenges, and resolve issues to limit escalation
• Advise clients on ServiceNow capabilities and leading practices
• Mentor Associate and Project Managers
• Participate in pre-sales activities to represent project management expertise
• Support Project Delivery Team initiatives to improve tools and processes
• Collaborate with OCM and consulting leaders on internal initiatives

Skills

• 5+ years of Professional Services Experience
• 4+ years of ServiceNow Experience
• ServiceNow CSA Certification
• ServiceNow CIS–HR Certification
• ServiceNow HRSD Professional Suite
• Industry Project Management Certification (e.g., PMP, ScrumMaster)

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