[Remote] Senior Manager, Customer Strategy and Success

Note: The job is a remote job and is open to candidates in USA. Oshi Health is a virtual digestive health practice on a mission to transform GI care. They are seeking a Senior Manager, Customer Strategy and Success to lead client implementation and oversee account management for partners, focusing on data storytelling and relationship-building to drive growth.

Responsibilities

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

Skills

• 3–5 years of relevant experience post-undergraduate, with demonstrated progression in your field
• Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
• Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
• Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator
• Healthcare or digital health experience
• Familiarity with QBR preparation and delivery
• Experience in a high-growth, mission-driven, or startup environment

Benefits

• Plus meaningful equity
• Employer-sponsored medical, dental, and vision plans
• Unlimited PTO + 13 paid company holidays
• Access to a “Life Concierge” through Overalls, because life happens
• Tailored professional development opportunities as we scale
• Virtual team events, monthly DEIB activities, and recognition of personal and professional accomplishments
• Remote-first flexibility, work from home anywhere in the US

Company Overview