[Remote] Data Center Service Operations Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. FläktGroup is a leader in air technology, providing innovative solutions for mission-critical applications. The Data Center Service Operations Manager will mentor and lead service technicians, ensuring optimal project schedules and costs while delivering high-quality service in complex environments.

Responsibilities

• Supervise, train, and mentor the team through goal setting, performance monitoring, employee review meetings, and scheduling of formal training
• Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution
• Assist and support diagnostics and repair of site controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities
• Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers’ building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors
• Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor
• Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements

Skills

• Minimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC, building automation, or technical environment
• Demonstrated knowledge of critical infrastructure, automatic controls, building automation systems or other building subsystems
• 5+ years of experience supervising teams
• Experience with Microsoft Office
• Ability to travel up to 30% of the time to various job sites or factories for various equipment related work
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to support multiple teams across various complex projects
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently or drive results across teams in a timely manner
• Proven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlines
• Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to clients and internal teams
• Bachelor's degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation
• Customer-centric mindset with a passion for helping customers succeed

Benefits

• Paid time off
• Short-term disability
• 401(k)
• Medical, dental, and vision coverage
• Life insurance
• Tuition assistance

Company Overview