[Remote] Commercial Lines Service Center Account Manager

Note: The job is a remote job and is open to candidates in USA. Donegal Insurance Group is a provider of commercial and personal insurance products through a network of independent agents. They are seeking a Service Center Account Manager who will manage accounts, handle new business quoting, and provide excellent customer service in the commercial lines insurance sector.

Responsibilities

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls
• Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed
• Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business
• Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting
• Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner
• Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day
• Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests
• Provide accurate policy information to policyholders and agents regarding commercial lines insurance products
• Develop and maintain relationships with agents, customers, other team members
• Maintain current understanding of service techniques, underwriting guidelines and product offerings
• Research underwriting information and request appropriate underwriting support documentation needed for each account

Skills

• Bachelor's Degree OR:
• Associate's Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level. Experience in the commercial lines sector of insurance preferred
• Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices
• Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc
• Property and Casualty Agent's License strongly preferred

Benefits

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements
• Company-paid basic life insurance
• Short & long-term disability insurance
• Employee stock purchase plan
• Employee assistance program (EAP)

Company Overview